Effective Date: 1 September 2023

This Return and Refund Policy outlines the terms and conditions for refunding services purchased from Tropical Planet Travel & Tours Sdn Bhd (“we,” “us,” or “our”). Please review this policy carefully before making a purchase.

1. Non-Refundable Deposit

1.1. A 20% deposit is required to secure your booking. This deposit is non-refundable, under any circumstances. This policy helps us maintain the high level of service you expect and allows us to allocate resources effectively.

2. Cancellations

2.1. If you choose to cancel your booking, please be aware that the 20% deposit will not be refunded. We recommend considering this policy before finalizing your booking.

2.2. Any deposits from yours are non-refundable. Payment of a deposit enables us to hold a reservation for yours but tour does not guarantee due to any certain circumstances. The tour can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the organizer. Yours will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements.

4. Contact Us

4.1. If you have any questions or concerns about our Return and Refund Policy or need assistance with a return, please contact our customer support team at here.

5. Changes to this Policy

5.1. We may update this Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to this policy will be posted on our Website.